About this role
Customer Support Analyst at Topsort. Location: Somerville, Massachusetts, United States. Role: triage tickets, resolve issues, onboard customers Requirements: 2+ years in customer support/operations in a B2B SaaS environment; strong analytical skills; excellent written and verbal communication; detail-oriented and customer-first; Boston-based on-site. Category: Customer Service Seniority: Mid Level Tools: Zendesk, SQL, Dashboards, Spreadsheets Commitment: Full Time Workplace: Hybrid Languages: English