About this role
Quality Analyst at APEX COLLECTIONS AFRICA. Location: Nairobi, Nairobi County, Kenya. Role: Monitor quality, Provide feedback, Report trends Requirements: Diploma or degree; 1+ year in debt collection or customer service; QA experience preferred; strong analytical, communication, and CRM/tools proficiency. Category: Quality Assurance Seniority: Mid Level Tools: Call monitoring tools, CRM software, Reporting software Commitment: Full Time Workplace: Onsite Languages: English