About this role
Call Center Analyst - HR Desk at NuAxis. Location: Reston, Virginia, United States. Role: handling requests, resolving incidents, creating documentation Requirements: High school diploma or equivalent (Bachelor's preferred). HDI Analyst certification required within 90 business days. 2+ years customer service experience; service desk/call center preferred. Experience with enterprise ticketing (BMC Remedy) and HR application support preferred. Strong critical thinking and communication skills. Category: Customer Service Seniority: Entry Level Tools: BMC Remedy Service Management Certifications: hdi analyst Commitment: Full Time Workplace: Remote Languages: English