About this role
Product Support Analyst at Benchling. Location: Zurich, Zurich, Switzerland. Role: leading escalations, troubleshooting systems, documenting knowledge Requirements: 5+ years in IT/support or product support, enterprise customer experience, strong escalation leadership, ability to investigate logs/APIs/SSO/network, life-sciences domain knowledge preferred, BS/MSc in life science preferred. Category: Customer Service Seniority: Senior Level Tools: SSO, SAML, OIDC, APIs, DNS, TLS, proxies, firewalls, application logs Commitment: Full Time Workplace: Hybrid Languages: English