About this role
Enterprise Technical Support Analyst at Gainsight. Location: South Carolina or Texas or Tennessee or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Missouri or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or Utah. Role: managing accounts, troubleshooting issues, authoring documentation Requirements: 2+ years technical support experience, structured troubleshooting, Zendesk experience preferred, knowledge of HTML/CSS/JavaScript/APIs, strong written/verbal communication, ability to manage concurrent tasks and escalate effectively. Category: Customer Service Seniority: Entry Level Tools: Zendesk, Gainsight CustomerOS, HTML, CSS, JavaScript, APIs, SkillJar Commitment: Full Time Workplace: Remote Languages: English