About this role
Enterprise Technical Support Analyst at Gainsight. Location: Wrocław, Lower Silesian Voivodeship, Poland. Role: delivering support, resolving issues, authoring documentation Requirements: 2+ years technical support experience (Zendesk preferred); strong troubleshooting using hypothesis-driven approach; knowledge of HTML, CSS, JavaScript, and APIs; excellent written/verbal communication and multitasking; experience managing enterprise accounts. Category: Customer Service Seniority: Entry Level Tools: Zendesk, SkillJar, Gainsight CustomerOS, HTML, CSS, JavaScript, APIs Commitment: Full Time Workplace: Remote Languages: English