About this role
Global Help Desk Manager at Horizon3 AI. Location: United States. Role: Lead team, Improve processes, Collaborate stakeholders Requirements: 6+ years IT support; 2+ years leading analysts; distributed/remote-first; Okta, MDM, ticketing, endpoint management; strong communication; metrics and reporting; cross-functional collaboration. Category: Information Technology Seniority: Senior Level Tools: Okta, MDM platforms, Ticketing systems, Endpoint management tools, Collaboration platforms (Slack, Google Workspace, Zoom), Asset management and device provisioning workflows Certifications: itil, jamf, okta, google workspace Commitment: Full Time Workplace: Remote Languages: English