About this role
Associate Service Operations Analyst at Rimes Technologies. Location: Manila, Metro Manila, Philippines. Role: managing BAU, resolving queries, monitoring alerts Requirements: Perform BAU/exception and incident management, meet SLA-bound client requests, use JIRA and Microsoft Excel, communicate clearly, follow structured processes, and work onsite shifts including night (9PM-6AM) as required. Category: Customer Service Seniority: Entry Level Tools: JIRA, Microsoft Excel Commitment: Full Time Workplace: Hybrid Languages: English