About this role
Salesforce Service Cloud Business Analyst at Cognex. Location: Noida, India, India. Role: gather requirements, document user stories, coordinate testing Requirements: 3+ years as Salesforce Business Analyst or Consultant; 2+ years with Salesforce Service Cloud (case management, workflows, omni-channel, entitlements, SLAs); Jira/Confluence; Agile; experience with integrations (SAP, Vonage, Slack); GenAI/Agentforce/Experience Cloud. Category: Information Technology Seniority: Mid Level Tools: Salesforce, Jira, Confluence, Agile, SAP, Vonage, Slack, GenAI, Agentforce, Experience Cloud Certifications: salesforce service cloud consultant, agentforce specialist, business analyst, administrator Commitment: Full Time Workplace: Onsite Languages: English