About this role
Customer Care AI Business Analyst at Tapestry. Location: Jacksonville, Florida, United States. Role: implementing solutions, documenting workflows, monitoring performance Requirements: Implement and support AI customer care solutions, perform business analysis and process optimization, develop test cases and QA, monitor AI performance metrics, and collaborate with cross-functional and vendor teams. Category: Customer Service Seniority: Mid Level Tools: Agent Assist, Copilot, Autopilot Commitment: Full Time Workplace: Hybrid Languages: English