About this role
Customer Support Analyst - Level 2 - Carelink at Civica. Location: Adelaide, South Australia, Australia. Role: troubleshooting issues, managing requests, documenting knowledge Requirements: IT/software support experience, ability to troubleshoot and resolve technical issues, manage multiple requests, maintain documentation and knowledge base, strong written/verbal communication, customer-focused, QA exposure. Category: Customer Service Seniority: Mid Level Tools: Carelink+, SQL, Citrix, Crystal Reports, Windows, Microsoft Office Commitment: Full Time Workplace: Hybrid Languages: English