About this role
Customer Support Analyst - Level 2 - Carelink at Civica. Location: Geelong, Victoria, Australia. Role: resolving issues, supporting customers, maintaining documentation Requirements: Experience in IT/software customer support, troubleshooting technical issues, managing multiple requests, prioritising and escalating work, strong written/verbal communication, documentation skills, and exposure to QA processes. Category: Customer Service Seniority: Mid Level Tools: Carelink+, SQL, Citrix, Crystal Reports, Windows, Microsoft Office Commitment: Full Time Workplace: Hybrid Languages: English