About this role
Customer Support Analyst - Level 2 - Carelink at Civica. Location: Brisbane, Queensland, Australia. Role: resolving issues, supporting customers, maintaining documentation Requirements: Experience delivering IT/software customer support, troubleshooting technical issues, managing multiple requests, prioritising and escalating, documenting knowledge base articles, and engaging with customers to support software solutions. Category: Customer Service Seniority: Mid Level Tools: Carelink+, SQL, Citrix, Crystal Reports, Windows, Microsoft Office Commitment: Full Time Workplace: Hybrid Languages: English