About this role
Level 2 Customer Application Support Analyst - Reflect & Recover at Civica. Location: Ringwood, Victoria, Australia. Role: managing escalations, diagnosing incidents, applying fixes Requirements: Experience in application support managing escalations, strong analytical and problem-solving skills, incident investigation, configuration/data fixes, SaaS/cloud familiarity, basic SQL, ITIL knowledge, case management and customer communication. Category: Information Technology Seniority: Mid Level Tools: Salesforce, ServiceNow, SQL, SaaS Certifications: itil Commitment: Full Time Workplace: Hybrid Languages: English