About this role
Root Cause Analyst at SunStrong Management, LLC. Location: Houston, Texas, United States. Role: conducting analysis, developing reports, improving processes Requirements: 3+ years in root cause analysis or operations analysis, contact center experience, proficiency with Salesforce CRM, Microsoft Excel/Google Sheets, and data visualization (Power BI/Tableau); strong writing and analytical skills. Category: Data and Analytics Seniority: Mid Level Tools: Salesforce CRM, Microsoft Excel, Google Sheets, Power BI, Tableau, large language models (LLMs) Commitment: Full Time Workplace: Onsite Languages: English