About this role
Senior Software Engineer - AWS Connect & Contact Center at SunStrong Management, LLC. Location: Houston, Texas, United States. Role: designing telephony, integrating salesforce, developing infrastructure Requirements: Expert in AWS Connect and contact center architecture, strong telephony (SIP/WebRTC/VoIP) and Salesforce Service Cloud Voice integration experience, 6+ years contact center experience, CI/CD and IaC knowledge. Category: Software Development Seniority: Senior Level Tools: AWS Connect, Contact Lens, Amazon Lex, AWS Lambda, Salesforce Service Cloud Voice (SCV), Salesforce Service Cloud, Omni-Channel, Einstein Copilot, Next Best Action, Einstein Analytics, CI/CD, Infrastructure as Code (IaC), SIP, WebRTC, VoIP Certifications: aws solutions architect, aws networking/telephony Commitment: Full Time Workplace: Hybrid Languages: English