About this role
Customer Service Analyst US at TENDENCYS INNOVATIONS - México. Location: Monterrey, Nuevo León, Mexico. Role: supporting customers, resolving incidents, coordinating carriers Requirements: 2+ years customer service experience supporting US clients; CRM/ticket platform experience (Zendesk/HubSpot/Salesforce), intermediate Excel, advanced English, strong problem-solving and communication skills. Category: Customer Service Seniority: Entry Level Tools: CRM, Zendesk, HubSpot, Salesforce, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: English, Spanish