About this role
Customer Solution Service Team Leader at TENDENCYS INNOVATIONS - México. Location: Monterrey, Nuevo León, Mexico. Role: leading team, monitoring kpis, resolving escalations Requirements: Bachelor's degree,2+ years leading customer service or contact center teams,experience with KPIs/SLAs,Excel and CRM proficiency,strong leadership,communication and conflict-resolution skills. Category: Customer Service Seniority: Entry Level Tools: Microsoft Excel, CRM Commitment: Full Time Workplace: Onsite Languages: Spanish