About this role
Service Desk Analyst - 11 am - 8 pm US ET Monday - Friday at Slipstream IT. Location: India. Role: providing support, managing tickets, documenting communications Requirements: CompTIA A+ and 2+ years technical support experience (MSP/call center); experience with Microsoft 365, ServiceNow/FreshService/Zendesk, Active Directory/Entra, Okta, SharePoint, ConnectWise; Mac and Windows troubleshooting; strong communication. Category: Information Technology Seniority: Entry Level Tools: ServiceNow, FreshService, Zendesk, Microsoft Active Directory, Microsoft Entra, Microsoft Office 365 Admin, M365 Admin, Okta, Veeva, ConnectWise, Microsoft SharePoint, Adobe, Windows, iOS, Mobile Device Management (MDM), VPN, WiFi Certifications: comptia a+ Commitment: Full Time Workplace: Onsite Languages: English