About this role
Senior Service Desk Analyst - Remote, United States at Slipstream IT. Location: Pennsylvania or United States. Role: providing support, managing tickets, documenting communications Requirements: 2-3 years technical support experience (MSP/call center), CompTIA A+ required, Mac and VIP support, experience with AD/Entra, Microsoft 365/SharePoint, Okta, ServiceNow/FreshService/Zendesk, remote troubleshooting, ITIL knowledge. Category: Information Technology Seniority: Entry Level Tools: ServiceNow, FreshService, Zendesk, Active Directory, Microsoft Entra, Microsoft Office 365 Admin, Microsoft 365, Okta, Veeva, ConnectWise, Microsoft SharePoint, Adobe, Windows, iOS, MDM, VPN, WiFi Certifications: comptia a+ Commitment: Full Time Workplace: Remote Languages: English