About this role
Service Desk Analyst - 11am - 8pm US ET Monday - Friday at Slipstream IT. Location: India. Role: providing support, managing tickets, administering systems Requirements: CompTIA A+ (or equivalent), 2+ years technical support experience (MSP or call center), Mac OS and VIP support experience, ITIL knowledge, Microsoft 365/SharePoint, Active Directory/Entra, ServiceNow, Okta, ConnectWise, remote troubleshooting, strong communication. Category: Information Technology Seniority: Entry Level Tools: ServiceNow, Freshservice, Zendesk, Active Directory, Microsoft Entra, Microsoft 365, Microsoft 365 Admin, Microsoft SharePoint, Okta, Veeva, ConnectWise, Adobe, Microsoft Office, Windows, iOS, Mobile Device Management (MDM), VPN, WiFi Certifications: comptia a+ Commitment: Full Time Workplace: Onsite Languages: English