About this role
Service Desk Analyst - 11am - 8pm (Monday - Friday) at Slipstream IT. Location: Pennsylvania, United States. Role: providing support, managing tickets, troubleshooting hardware Requirements: CompTIA A+ required; 2+ years technical support experience (MSP/call center); experience with ServiceNow, Microsoft 365, Windows 10, Active Directory, remote access tools; strong troubleshooting and communication skills. Category: Information Technology Seniority: Entry Level Tools: ServiceNow, Freshservice, Zendesk, LogMeIn, TeamViewer, Take Control, Microsoft 365, Windows 10, Active Directory, Mac OS, Microsoft Office, Azure, O365, MFA, SSO, VPN, WiFi, iOS, LinkedIn Certifications: comptia a+ Commitment: Full Time Workplace: Remote Languages: English