About this role
Business Technical Analyst (Kingston 5, JM) at Careers at Optimum. Location: Kingston, /, Jamaica. Role: triaging concerns, managing outages, analyzing data Requirements: Bachelor's in Computer Science or equivalent experience; knowledge of telecommunications (LAN/WAN), databases, IVR/Chat systems; ServiceNow experience, data analysis, troubleshooting, and root cause analysis skills. Category: Information Technology Seniority: Mid Level Tools: ServiceNow, IVR, LAN, WAN Commitment: Full Time Workplace: Onsite Languages: English