About this role
Service Desk Analyst (Kingston 5, JM) at Careers at Optimum. Location: Kingston, N/A, Jamaica. Role: resolving incidents, tracking issues, coordinating support Requirements: Associates degree or 1 year equivalent experience; strong written/oral communication, documentation, troubleshooting, analytical skills; familiarity with AI tools; ability to retain information and present user-friendly solutions. Category: Information Technology Seniority: Entry Level Tools: AI Tools Commitment: Full Time Workplace: Onsite Languages: English