About this role
IND HYD_Workforce Management_Realtime Analyst at Vxi. Location: Hyderabad, Telangana, India. Role: monitoring performance, executing adjustments, communicating updates Requirements: Bachelor's degree or equivalent, 1+ years WFM/real-time/contact center experience, proficiency with NICE IEX/Verint/Genesys WFM, strong analytical and communication skills, ability to work in a fast-paced, shifting environment. Category: Customer Service Seniority: Entry Level Tools: NICE IEX, Verint, Genesys WFM, Microsoft Power BI, Tableau, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: English