About this role
Technical Support Analyst at Internova Travel Group. Location: Beverly Hills, California, United States. Role: troubleshooting systems, supporting users, configuring devices Requirements: Associate's degree in MIS/CIS or equivalent, 3+ years technical support experience, familiarity with ITSM tools, hands-on experience with Windows and Microsoft 365 technologies, Active Directory administration, remote support (VPN/RDP), willingness to travel and participate in on-call rotation. Category: Information Technology Seniority: Mid Level Tools: Windows 10, Windows 11, Microsoft 365, Microsoft Teams, Office 365, Microsoft Office, Exchange, Active Directory, Intune, SCCM, ServiceNow, BMC, Salesforce, VPN, RDP, Adobe Products, ActiveSync, GDS, LinkedIn Learning Certifications: comptia a+, network+, mcp, itil foundation Commitment: Full Time Workplace: Hybrid Languages: English