About this role
Technical Support Analyst at Internova Travel Group. Location: New York, New York, United States. Role: troubleshooting hardware, supporting users, configuring systems Requirements: Associate degree in MIS/CIS or equivalent, 3+ years end-user technical support, experience with Windows and Microsoft 365/Teams/Active Directory, familiarity with ITSM tools, ability to lift 25 lbs, occasional travel and on-call participation. Category: Information Technology Seniority: Mid Level Tools: Windows 10, Windows 11, Microsoft 365, Microsoft Teams, Microsoft Active Directory, Microsoft Exchange, Office 365, Microsoft Office, Microsoft Intune, SCCM, VPN, RDP, ServiceNow, BMC, Salesforce, Adobe Products, ActiveSync, GDS Certifications: comptia a+, network+, mcp, itil foundation Commitment: Full Time Workplace: Onsite Languages: English