About this role
Technical Support Analyst at Internova Travel Group. Location: New York City, New York, United States. Role: troubleshooting systems, supporting users, configuring devices Requirements: Associate's degree or equivalent, 3+ years end-user technical support, experience with Microsoft Windows and 365, Active Directory, ITSM tools, remote support, ability to travel overnight occasionally and participate in on-call rotation. Category: Information Technology Seniority: Mid Level Tools: Windows 10, Windows 11, Microsoft 365, Microsoft Teams, Microsoft Active Directory, Microsoft Intune, SCCM, ServiceNow, BMC, Salesforce, VPN, RDP, Microsoft Office, Adobe Products, Microsoft Exchange, ActiveSync, GDS Certifications: comptia a+, network+, mcp, itil foundation Commitment: Full Time Workplace: Onsite Languages: English