About this role
Analista de Suporte ao Cliente | CRM at Loft. Location: São Paulo, São Paulo, Brazil. Role: handling contacts, resolving complaints, analyzing CRM Requirements: Customer support experience handling high contact volume via phone, WhatsApp and email; clear written/verbal communication; problem solving and analytical skills; familiarity with CRM tools (Salesforce), omnichannel platforms, chatbots and AI. Category: Customer Service Seniority: Entry Level Tools: CRM, Salesforce, Chatbots, Omnichannel platforms, Artificial Intelligence Commitment: Full Time Workplace: Hybrid Languages: Portuguese