About this role
WFM Resource Planning Analyst at ResultsCX. Location: Philippines. Role: maintaining forecasts, managing schedules, providing consultation Requirements: 2+ years contact center WFM experience, proficiency with WFM tools (IEX, eWFM, CMS, Avaya, Geotel), strong computer skills, exceptional verbal/written communication, analytical troubleshooting, flexible schedule and on-call availability. Category: Business Operations Seniority: Entry Level Tools: IEX, eWFM, CMS, Avaya, Geotel, SupportPredict, CCaaS Commitment: Full Time Workplace: Remote Languages: English