About this role
Quality Assurance Analyst at ResultsCX. Location: Bengaluru, Karnataka, India. Role: monitoring calls, providing feedback, preparing reports Requirements: Experience in contact center quality assurance for healthcare voice processes, strong communication and analytical skills, MS Office proficiency, HIPAA compliance awareness, and ability to work flexible/on-call schedules. Category: Customer Service Seniority: Entry Level Tools: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, SharePoint, Formstack, CSI/VLauncher, Zero Variance, Hyper Quality, TPG, Salesforce, SupportPredict Commitment: Full Time Workplace: Onsite Languages: English