About this role
Real Time Analyst at ResultsCX. Location: Bengaluru, Karnataka, India. Role: monitoring metrics, managing staffing, reporting kpis Requirements: Monitoring real-time contact center metrics, managing staffing and call queues, producing KPI reporting, strong analytical mindset, attention to detail, excellent communication, and Microsoft Office proficiency (Excel, Outlook, Word, PowerPoint, OneNote). Category: Data and Analytics Seniority: Mid Level Tools: Microsoft Office, Microsoft Excel, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Microsoft OneNote, SupportPredict, CCaaS Commitment: Full Time Workplace: Onsite Languages: English