About this role
Lead Business Process Analysis Analyst at Zendesk. Location: Mexico City or Madison. Role: design processes, lead initiatives, facilitate meetings Requirements: 5+ years in process mapping; proficient with Zendesk, Google Suite; project management; AI/automation experience; change management; strong communication and stakeholder collaboration. Category: Business Operations Seniority: Senior Level Tools: Zendesk Suite, Google Workspace, Asana, Jira, Smartsheet, Confluence Commitment: Full Time Workplace: Hybrid Languages: English