About this role
Principal Analyst Workforce & Service Performance at Zendesk. Location: Mexico City, Mexico, Mexico. Role: lead analytics, set standards, build dashboards Requirements: 8+ years in contact center operations; deep experience with workforce management and quality assurance analytics; expert in WFM platforms and QA tools; proficient in SQL and scripting; strong Excel/BI skills; familiar with contact center tech. Category: Data and Analytics Seniority: Senior Level Tools: WFM/NICE IEX, Verint, Calabrio, Playvox, Zendesk WFM, Playvox QA, Maestro QA, Zendesk QA, Excel, Google Sheets, Tableau, Power BI, Looker, SQL, Python, R, Git Commitment: Full Time Workplace: Hybrid Languages: English