About this role
Lead-Real Time Analyst at Sutherland. Location: Taguig, Metro Manila, Philippines. Role: monitoring performance, analyzing data, mentoring team Requirements: 2+ years RTA experience in voice contact centers, 1+ year call center experience, high school diploma/GED, advanced Microsoft Excel, WFM tool proficiency, knowledge of call center KPIs, ability to work rotating 24/7 shifts. Category: Business Operations Seniority: Entry Level Tools: Microsoft Excel, Workforce Management (WFM), CMS, Avaya Supervisor, eWFM, IEX Commitment: Full Time Workplace: Onsite Languages: English