About this role
Lead Customer Experience at Sutherland. Location: Clark, Pampanga, Philippines. Role: conducting observations, delivering analysis, coaching consultants Requirements: 1+ year quality analyst experience in a call center, strong computer literacy, fluent English (B2+), proficiency in Microsoft Office (Excel, PowerPoint), ability to observe, analyze and provide coaching and actionable insights. Category: Quality Assurance Seniority: Senior Level Tools: Microsoft Excel, Microsoft PowerPoint, Microsoft Office Commitment: Full Time Workplace: Onsite Languages: English