About this role
Knowledge Analyst at Capita. Location: United Kingdom. Role: creating knowledge, applying taxonomy, collaborating teams Requirements: Experience in knowledge management, content design or technical writing; contact-centre or back-office background; strong plain-English writing, taxonomy and tagging knowledge; ability to use QA and analytics to improve content. Category: Business Operations Seniority: Entry Level Tools: Oracle Fusion, Amazon Connect, Genesys, Five9, Salesforce, Dynamics, Retrieval-Augmented Generation (RAG) Commitment: Full Time Workplace: Remote Languages: English