About this role
Production Support Engineer - Non-Day Shift Hours at FIS® Amount™. Location: Chicago or Milwaukee or Atlanta or Jacksonville. Role: managing incidents, troubleshooting issues, documenting runbooks Requirements: Manage and resolve production incidents, perform root cause analysis, query databases with advanced SQL, use Postman and monitoring tools, coordinate cross-functional stakeholders, and support 24/7 staffing model. Category: Information Technology Seniority: Entry Level Tools: SQL, Postman, AI, Java, Python, Ruby, Confluence, Jira, PagerDuty, Sentry, Kibana, Jenkins, Argo, Vault, Coralogix, ITSM, ITIL Commitment: Full Time Workplace: Remote Languages: English