About this role
Production Support Engineer at FIS® Amount™. Location: Chicago, Illinois, United States. Role: Troubleshoot issues, Lead incidents, Document events Requirements: 2 years incident coordination, SQL querying, ITSM/ITIL familiarity; on-call rotation; cross-functional collaboration; strong problem-solving. Category: Information Technology Seniority: Mid Level Tools: SQL, Confluence, Jira, PagerDuty, Sentry, Kibana Commitment: Full Time Workplace: Hybrid Languages: English