About this role
Call Center Manager - Training & Quality at TechOp Solutions International. Location: United States or North America. Role: leading operations, developing training, monitoring interactions Requirements: 5+ years in training, quality assurance, L&D, or contact center operations; HR/L&D professional certification (PHR, SHRM-CP, CPTD) preferred; Bachelor's degree preferred; experience developing instructional materials and quality programs; strong analytical and communication skills; must meet security eligibility. Category: Human Resources Seniority: Senior Level Certifications: phr, shrm-cp, cptd Commitment: Full Time Workplace: Remote Languages: English