About this role
Team Leader with French at Capita. Location: Sofia, Sofia City, Bulgaria. Role: coaching team, managing escalations, hiring staff Requirements: Supervise and develop a customer service team, ensure KPIs, manage escalations, perform root cause analysis, drive engagement, and recruit/train staff. French language capability implied. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: French, English