About this role
Customer Success Manager at Swap. Location: Austin, Texas, United States. Role: owning accounts, driving expansion, leading escalations Requirements: Proven experience managing strategic/enterprise SaaS accounts, driving retention and upsell, strong stakeholder management, escalation handling, strategic account planning, and CRM tooling experience (HubSpot, Salesforce, Vitally, Zendesk). Category: Sales Seniority: Senior Level Tools: HubSpot, Salesforce, Vitally, Zendesk Commitment: Full Time Workplace: Hybrid Languages: English