About this role
Manager - Technical Support at Granicus. Location: United States or Canada or United Kingdom or India or Armenia or Australia or New Zealand. Role: leading team, managing escalations, driving improvements Requirements: 5+ years leadership in client-facing/technical support (SaaS) with recruiting, performance management, KPI delivery, incident communications, cross-functional collaboration, and reporting experience. Category: Customer Service Seniority: Senior Level Tools: Salesforce Service Cloud, Jira, PowerBI, Microsoft Teams Certifications: itil, microsoft, aws, comptia a+ Commitment: Full Time Workplace: Remote Languages: English