About this role
APPLY HERE -
https://recruit.hirebridge.com/v3/application/applink.aspx?cid=7723&jid=461773
What you get to do:
Spend time with great customers helping them realize their goals utilizing our products and servicesUse your technical skills to troubleshoot bugs, create test scenarios and investigate software issues based on customer product useBe an expert in GovDelivery product knowledge.Seamlessly manage customer request tickets to meet Service Level Agreements (SLAs)Work collaboratively across multiple functional teams to continually innovate, enhance efficiencies whileContribute to 24/7/365 on-call supportBe part of a fast-growing, positive company that contributes to helping more people live better lives
Skills & Requirements
You have:
Excellent customer service skills - the ability to be empathetic, accurate, compassionate, resourceful and conscientiousThe ability to communicate clearly and conciselyThe ability to evaluate, troubleshoot and follow-up on customer issues; replicate and document issues for further escalationThe ability to be organized, professional and (hopefully) quick-wittedA passion for social media or web-based softwareA true appreciate for easy to use, intuitive software Bonus experience!
HTML, CSS, PhotoshopSoftware as a Service (SaaS) supportDigital communicationsJira or another software engineering workflow applicationDigital DesignGranicus is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
APPLY HERE -
https://recruit.hirebridge.com/v3/application/applink.aspx?cid=7723&jid=461773
All your information will be kept confidential according to EEO guidelines.