About this role
Senior Manager, Customer Support at Navex. Location: Lake Oswego, Oregon, United States. Role: coaching team, reporting metrics, managing escalations Requirements: 5+ years in customer support or service delivery with 3+ years leading teams in a SaaS/technology environment; strong operational, analytical, and process optimization skills; familiarity with Salesforce and Gainsight; ability to manage escalations and strategic initiatives. Category: Customer Service Seniority: Senior Level Tools: Salesforce, Gainsight Commitment: Full Time Workplace: Hybrid Languages: English