About this role
Workforce Manager at Tekmetric. Location: Houston or United States. Role: forecasting staffing, scheduling agents, managing queues Requirements: 4+ years in workforce management/contact center operations with hands-on forecasting, scheduling, real-time queue management, dashboarding, Excel/Google Sheets/SQL proficiency, and experience with Zendesk/Intercom and AI chat monitoring. Category: Customer Service Seniority: Mid Level Tools: Microsoft Excel, Google Sheets, SQL, Zendesk, Intercom, Intercom Fin Commitment: Full Time Workplace: Hybrid Languages: English