About this role
Customer Service Manager - Contact Centre - Temporary at Air Canada. Location: Dorval, Quebec, Canada. Role: coaching employees, monitoring performance, resolving issues Requirements: Experience managing call centre or customer-facing teams, coaching and performance management, strong problem-solving and communication skills, Microsoft Office (Word, Excel, Outlook) proficiency, ability to work evenings/weekends/holidays and travel when required; bachelor’s degree is an asset. Category: Customer Service Seniority: Mid Level Tools: Microsoft Word, Microsoft Excel, Microsoft Outlook, Internet Explorer, Firefox, Chrome, Safari Commitment: Full Time, Temporary Workplace: Onsite Languages: Sardinian, English