About this role
Description
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Support cargo sales/reservations in Frankfurt
Responsibilities
- Prepare daily loading report for FRA flights
- Verify daily that shipments with onward connections are being flown as booked
- Shipment Tracing
- Booking (in WebLynx)
- Complete WebLynx entries for outbound cargo
- Ensure that all bookings have been done properly in WebLynx (ULD booking, minimum connection times, routing etc.)
- Act as a liaison between customers and AC Cargo’s claims department and provide assistance in claims investigations
- Other commercial duties that may be assigned from time to time
- Address and troubleshoot customer issues involving commercial terms, bookings and quotations
- Manage and resolve commercial customer inquiries
- Provide support for customer concerns tied to pricing, contract and other commercial topics
- Handle customer escalations regarding commercial policies, rates and service commitments
- Serve as the point of contact for resolving commercial customer challenges within the cargo sales process