About this role
Senior Technical Customer Success Manager (US- East Coast) at LayerX. Location: New York or Israel. Role: leading onboarding, managing accounts, driving adoption Requirements: 4+ years in customer success or similar technical client-facing SaaS role, native/near-native English, cybersecurity background, experience managing renewals and escalations, proficiency with Zendesk/Intercom/Gainsight/Salesforce/JIRA/Monday.com, Bachelor's degree or equivalent. Category: Customer Service Seniority: Mid Level Tools: Zendesk, Intercom, Gainsight, Salesforce, JIRA, Monday.com Commitment: Full Time Workplace: Hybrid Languages: English