About this role
Senior Technical Customer Success Manager at LayerX. Location: Tel Aviv-Yafo, Tel Aviv District, Israel. Role: leading onboarding, managing accounts, handling escalations Requirements: 4+ years in customer success or client-facing technical roles in SaaS/startup, native/near-native English, cybersecurity background, account management and escalation experience, strong technical aptitude, proficiency with CS platforms and CRM, bachelor's degree or equivalent. Category: Customer Service Seniority: Mid Level Tools: Zendesk, Intercom, Gainsight, Salesforce, JIRA, Monday.com Commitment: Full Time Workplace: Hybrid Languages: English